Frequently Asked Questions

DeskCodes specializes in premium power tool brands including:

• Makita: Professional cordless and corded tools for construction
• DeWalt: Heavy-duty tools for contractors and professionals
• Milwaukee: Innovative M12 and M18 cordless systems
• Bosch: Precision tools for various applications
• Stihl: High-performance outdoor power equipment
• EGO: Advanced battery-powered outdoor tools
• Greenworks: Eco-friendly electric tools for home and garden
• Husqvarna: Professional-grade outdoor power equipment

We also carry accessories, batteries, chargers, and replacement parts for all our tools.

Yes! DeskCodes offers completely free shipping on all orders, regardless of size or destination within the United States. This includes:

• Small power tools and accessories
• Large professional tool sets and outdoor equipment
• Batteries, chargers, and replacement parts
• Emergency tool replacements

No minimum order required - we believe in making professional tools accessible to everyone.

We offer one of the most customer-friendly return policies in the industry:

• 30-Day Returns: Full 30 days from delivery date
• Free Return Shipping: We provide prepaid return labels
• Free Exchanges: No-cost exchanges for different models
• No Restocking Fees: Unlike many competitors, we never charge restocking fees
• 100% Money-Back Guarantee: Full refund if you're not satisfied

Yes, we work with a network of certified installers nationwide. Our installation services include:

• Standby generator installation and setup
• Transfer switch installation
• Electrical connections and permits
• System testing and commissioning
• Customer training and documentation

Contact us for installation coordination and to connect with certified installers in your area.

Choosing the right power tool depends on your project requirements:

• Drilling & Fastening: Cordless drills, impact drivers, hammer drills
• Cutting & Sawing: Circular saws, reciprocating saws, jigsaws, miter saws
• Outdoor Projects: Chainsaws, leaf blowers, string trimmers, hedge trimmers
• Professional Work: Complete tool sets with multiple tools and batteries

Our experts can help you select the perfect tools for your specific needs and budget.

Key differences between cordless and corded power tools:

• Cordless Tools: Portable, no power cord restrictions, battery-powered, great for mobility
• Corded Tools: Consistent power, no battery limitations, typically more powerful, lower cost

Choose cordless for mobility and convenience. Choose corded for continuous heavy-duty work and maximum power.

Regular maintenance ensures reliable operation:

• Every 50 hours or annually: Change oil and air filter
• Every 100 hours: Replace spark plug
• Monthly: Test run for 15-20 minutes
• Before storage: Add fuel stabilizer
• Professional service: Annual inspection recommended

We provide maintenance kits and can connect you with certified service technicians.

Never operate a portable generator indoors or in enclosed spaces. This includes:

• Inside homes, garages, or basements
• In crawl spaces or partially enclosed areas
• Near doors, windows, or vents

Generators produce deadly carbon monoxide. Always operate outdoors, at least 20 feet from your home, with exhaust directed away from windows and doors.

Log splitter size depends on the wood you'll be splitting:

• 4-10 tons: Small logs, softwood, occasional use
• 20-25 tons: Most residential needs, mixed hardwood
• 30+ tons: Large logs, tough hardwood, commercial use

Consider log diameter, wood type (hardness), and frequency of use when selecting tonnage.

Both have advantages depending on your needs:

• Electric: Quieter, no emissions, easier maintenance, good for smaller jobs
• Gas: More power, portable anywhere, faster cycle times, better for large jobs

Choose electric for suburban use with power access. Choose gas for remote locations or heavy-duty splitting.

We pride ourselves on fast shipping:

• In-stock items: Ship within 1-2 business days
• Most orders: Delivered within 3-5 business days
• Expedited shipping: Available for urgent needs
• Large items: Freight delivery typically 5-7 business days

You'll receive tracking information as soon as your order ships.

We accept all major payment methods:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal and PayPal Credit
• Bank transfers for large orders
• Financing options available

All transactions are secured with industry-standard encryption.

Absolutely! Our support continues long after your purchase:

• Lifetime technical support for all customers
• Installation guidance and troubleshooting
• Maintenance scheduling and reminders
• Parts identification and ordering assistance
• Warranty claim processing

Contact us at +1 206-408-6213 or contact@deskcodes.com for expert help.